How to Enter
There are no educational entry requirements to secure a job as a Customer Service Representative as many New Zealand organisations will provide on-the-job training to new staff.
The personal requirements for a Customer Service Representative can include the following:
Remaining clam and patient even when under immense pressure
Working well as a part of a wider team
Relating well to people of difficult backgrounds and cultures
Maintaining confidentiality
Excellent verbal and written communicator
Great at problem-solving
Typical Responsibilities
A typical day in a Customer Service Representative job can include any of the following:
Providing information, advice or appointments to customers and resolving complaints
Forwarding enquiries to relevant departments
Ringing customers to promote and sell products and services
Conducting customer engagement and satisfaction surveys, and market research
Progression
The career progression opportunities for Customer Service Representative can be plentiful. With enough training, representatives can move towards Team Leader and Training roles. Alternatively, due to the exposure Customer Service Representatives can gain over a whole organisation, they can often find opportunities to move to other departments and areas, such as Finance or HR.
Salary Range
39K – 52K per annum (NZD)
