Service Manager

This senior leadership role is busy, the work is challenging & rewarding, if you feel you are ready for your next career step there is plenty on offer

This particular role offers a diverse and exciting opportunity for an experienced Mechanical Service Manager to manage the mechanical services, workshop and technical support functions required for a national market leader here in Auckland. Established 35 years ago, my client works across the residential and commercial sectors installing cutting-edge entryways made to the best designs and highest international standards, that are imported from leading manufacturers in France, Germany, United Kingdom, United States, China and Taiwan. Managing a team of service technician's activities, you will become a pivotal part of the senior leadership team acting as a conduit between service, sales and production. This role is primarily responsible for overlooking planned maintenance, breakdown, direct technical/ product support, installations and assisting with commercial tenders.

Ideal Skillset

  • Engineering/Mechanical Degree
  • Experience in leading mechanical services department and/or team
  • Ability to operate as a Senior Manager and lead others towards a common goal
  • Ability to remain current in all technical, legislative and compliance requirements of the role
  • Good verbal, written and presentation communication skills
  • Advanced keyboard and computer skills
  • Demonstrated skills in Microsoft Office package, including Word, Excel and Outlook
  • Sound character and judgement
  • Proven customer service skills through demonstration
  • Proven experience in process & procedure development and implementation
  • Willingness to learn new processes or applicable work-related tasks/programs

The Role

  • Managing the mechanical service team to support sales and perform all functions including steam trapping audits, steam quality testing, installation and repairs
  • Schedule work as needed, respond to customer requests, manage auditing tasks repairs and installations
  • Managing Rotas
  • Defining and managing service level agreements
  • Good abilities around market analysis
  • Always utilising Customer Value through the product line
  • Promoting and maximising department synergy between mechanical, sales and production
  • Ensure the technical product representatives have the product knowledge to price, deliver and support the technical offerings and specialised products and packages
  • Provide support overlooking customised jobs and general construction needs of the business
  • Be adapt and current on legislative, codes and or quality requirement to ensure QA and QC is up to date
  • Strong commercial ability
  • Support Operations and adhere to corporate agendas and KPI’s
  • Train, guide and govern mechanical services team to deliver sales support and customer response
  • Promote processes improvement internally
  • Work closely with all department and adhere to finance policy and procedures
  • Management of stock and follow company guide lines around stock control
  • Overlooking all facets of commissioning and installation of products
  • Maintain records related to the operation of the department

This really is an exciting and diverse management role that offers excellent exposure to all facets of the business. An attractive salary plus a company vehicle with fuel card / vehicle allowed for private use within reason

If you feel the above describes you then I look forward to hearing from you. To apply, send your CV to quoting reference HS68807. For more info call Holly on 09 601 8979

Job Reference HS68807
Location Auckland
Type Permanent
Category Engineering
Immigration Requirements Has the right to work in NZ
Consultant Name Holly Southworth
Consultant Phone Number 096018979
Consultant Mobile Number
Closing Date 13/03/2020
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