Customer Service Representative Jobs

How to Enter

There are no educational entry requirements to secure a job as a Customer Service Representative as many New Zealand organisations will provide on-the-job training to new staff.


The personal requirements for a Customer Service Representative can include the following:

  • Remaining clam and patient even when under immense pressure
  • Working well as a part of a wider team
  • Relating well to people of difficult backgrounds and cultures
  • Maintaining confidentiality
  • Excellent verbal and written communicator
  • Great at problem-solving


Typical Responsibilities

A typical day in a Customer Service Representative job can include any of the following:

  • Providing information, advice or appointments to customers and resolving complaints
  • Forwarding enquiries to relevant departments
  • Ringing customers to promote and sell products and services
  • Conducting customer engagement and satisfaction surveys, and market research



The career progression opportunities for Customer Service Representative can be plentiful. With enough training, representatives can move towards Team Leader and Training roles. Alternatively, due to the exposure Customer Service Representatives can gain over a whole organisation, they can often find opportunities to move to other departments and areas, such as Finance or HR.


Salary Range

39K – 52K per annum (NZD)


To view our latest Customer Service Representative jobs throughout New Zealand, click here.


Physical Address:
Level 4, Aviation House
12 Johnston Street
Wellington 6011
New Zealand

Postal Address:
PO Box 5555,
Wellington 6140

Tel: +64 4 499 8800
Fax: +64 4 499 0955



Physical Address:
Level 1, Altrans House,
104 Quay Street
Auckland 1010
New Zealand
Tel: +64 9 951 5011 


Physical Address:
50A Ossian Street
Napier 4110
New Zealand
Tel: 0800 868 436


Brisbane, Australia

Physical Address:
477 Boundary Street
QLD 4000
Tel: +61 7 3085 7427